Common Questions

Are your products eco-friendly?

We formulate with environmental responsibility and product performance in mind while avoiding harsh or unnecessary additives. Our products use responsibly sourced, plant-derived components and select functional materials chosen for safety, stability, and effectiveness—without compromising formulation standards.

Do you offer different scent options?

Absolutely — we offer multiple formulations, each thoughtfully blended to create distinctive aromatic experiences for your home.

Is your packaging eco-friendly?

Absolutely, we use recyclable and minimal packaging to reduce waste.

Can I track my order online?

Yes, once your order ships, you will receive a tracking number via email.

What is your return policy?

We accept returns within 30 days if products are unopened and in original condition.

Philosophy and Materials

Orders and Processing

Products

What makes Genesis Apothecary products different?

Our products are thoughtfully formulated, carefully crafted for small batch production. We focus on purity, simplicity, and balance—using only what’s necessary and nothing more.

Are your products safe for homes with children and pets?

We create our products to be mindful of homes with children and pets. Use as directed for safe, gentle enjoyment in shared spaces.

Are your products handmade?

Yes. Every Genesis Apothecary product is handmade from start to finish in small batches, allowing for careful formulation, quality control, and attention to detail.

Why do some products need to be shaken before use?

We embrace minimal formulations and avoid unnecessary additives. Some products may naturally separate and simply need a gentle shake before use—this is a sign of their simplicity and purity.

How do you choose your materials and packaging?

Our materials and packaging choices are made with the same mindset—favoring durable, thoughtfully designed materials that protect product integrity while helping reduce environmental impact whenever possible. From formulation to finish, each decision is guided by simplicity, balance, and respect for both your home and the planet.

Can your products be used on fabrics and linens?

Many of our products are suitable for use on fabrics and linens when used as directed. We recommend testing on a small hidden area first and avoiding delicate materials such as silk or leather.

Shipping and Returns

Do you test on animals?

No, we do not test on animals.

How should I store your products?

To preserve freshness and quality, store products in a cool, dry place, away from direct sunlight. Our amber bottles help safeguard the integrity of the ingredients.

Where are Genesis Apothecary products made?

All of our products are proudly crafted in a cozy space nestled in the shadow of Pikes Peak—America’s Mountain.

How do I use your products?

Usage instructions can be found on each product label and within the product descriptions in our online shop.

Production

Don't see your question answered here? Contact us and we will be happy to support.

What Is?

What is 2-Hydroxylpropyl-beta-cyclodextrin and why do you use it in your all-purpose deodorizers?

Hydroxypropyl‑β‑Cyclodextrin is a naturally derived sugar molecule, modified to enhance water solubility and performance. At Genesis Apothecary, we use it in our all-purpose deodorizers to capture and neutralize unwanted odors, allowing essential oils to shine and ensuring a clean, elevated aromatic experience throughout your home.

What is Isopropyl Alcohol (70%) and why do you use it in your all-purpose disinfectants?

We selected 70% Isopropyl Alcohol to use in our all-purpose disinfectants for its optimal and effective surface cleaning and disinfection. Its alcohol-forward scent signals active cleansing but evaporates quickly, leaving surfaces clean and allowing your chosen essential oil profile to impart a gentle, refreshing aroma without residue.

Do you offer custom formulations?

Yes. We love developing and refining new formulations and are happy to create a custom blend tailored to your needs. Custom projects begin with a brief consultation to understand your goals, intended use, and any preferences or constraints.
Please contact us to start the conversation and explore what’s possible.

Do you offer preservative-free formulations?

In some cases, yes. We can adjust formulations to reduce or eliminate preservatives; however, preservative-free products may have shorter shelf life, specific storage requirements, and different usage considerations.

To ensure safety, stability, and effectiveness, preservative-free requests are reviewed individually. We’re always happy to discuss the benefits and trade-offs so you can make an informed decision.
Please reach out to chat before ordering.